Terms of Service

Business use of eezee chat

eezee chat is a shared WhatsApp customer-service inbox for businesses. It is intended for businesses and their employees, not for personal or household use. New companies apply and are approved by us before they can use the service.

Accounts and administrator responsibilities

• Each company has an Owner who is responsible for the company account. Employees are added as Owner, Admin or Agent, and each uses their own login.
• You must keep login details confidential, give accurate company information and keep it up to date.
• You are responsible for the people you give access to, the WhatsApp numbers they can use, and what they do in eezee chat.
• Tell us promptly if you suspect unauthorised use of your account.

Authorised use of the WhatsApp Business Platform

• You may connect only WhatsApp numbers and accounts that your business is authorised to use.
• You must follow Meta’s WhatsApp Business terms and policies, including getting any permission from customers that those policies require before messaging them.
• Free-form replies are only possible within WhatsApp’s 24-hour customer-service window. After it closes, only message templates approved by Meta can be sent. Template approval is decided by Meta, not by us.
• Meta may limit, suspend or change your WhatsApp account, numbers or templates. We are not Meta and do not control those decisions.

Legal to confirm the Meta documents to reference by name and link.

Subscription and trial

• Available subscription terms, included features and number allowances require owner confirmation before publication.
• Trial availability, duration and activation conditions require owner approval before being offered.
• Owner to confirm the subscription billing period; this draft establishes neither monthly nor annual billing. Price, billing period, renewal, cancellation and refund terms to be confirmed by the owner.

Meta messaging fees and the prepaid wallet

• Meta charges for some WhatsApp messages. These fees are separate from the eezee chat subscription.
• The approved model is a prepaid wallet with actual Meta charges and zero markup. Reservation, settlement and reconciliation are incomplete; outgoing messaging is blocked until prepaid billing is ready. Verify activation before publication.
• You top up the wallet by request; top-ups are added after we verify your payment. Enabled payment methods and any online-payment activation require owner confirmation.
• Messages that incur Meta fees may not be sent when the wallet balance is not enough.

Owner and legal to confirm wallet refunds, expiry of unused balance and currency.

Service limitations

• eezee chat is for customer service: answering and following up with customers one conversation at a time. It does not provide bulk messaging, campaigns or chatbots. The only automatic message is an optional welcome message.
• Delivery of messages depends on Meta, WhatsApp, mobile networks and your customers’ devices. We cannot guarantee that every message is delivered.
• Features may change as the service develops. Legal to confirm availability commitments; none are offered unless agreed in writing.

Acceptable use

You must not use eezee chat to:

• Send spam or unsolicited bulk messages, or break Meta’s WhatsApp policies.
• Send unlawful, fraudulent, abusive or misleading content, or impersonate another person or business.
• Try to access another company’s data, or bypass security, roles or number access.
• Interfere with, overload, copy or reverse-engineer the service.

Suspension and termination

We may suspend or close an account that breaks these terms, does not pay, puts the service or other customers at risk, or is restricted by Meta. You may ask us to close your company account at any time through our Contact us page. When an account closes, access ends and data is handled as described in our Privacy Policy and Data Deletion pages. Legal to confirm notice periods and the effect of termination on fees.

Data handling

Our Privacy Policy explains how information is collected and used. Your business is responsible for having a lawful basis to message its customers and for the content it sends. We process your customers’ information only to provide the service to you.

Liability

Limitation of liability, warranties and indemnities to be drafted by legal counsel.

Applicable law and disputes

Governing law, competent courts or dispute-resolution process to be confirmed by legal counsel.

Changes to these terms

We may update these terms and will change the date at the top of this page. Legal to confirm how customers are notified and when changes take effect.

Contact

Questions about these terms: nasserbani@hotmail.com, or use our Contact us page.